# How to contact support 1. Our official channel is [Discord help\_desk](https://discord.com/invite/hAm87ApunD) channel as discussions are more fluid and better tracked there. 1. feel free to search on key words there to see if the issue was addressed before 2. of course, you can just post a new question 2. Good info to have on hand as we may ask for it 1. The app: i.e. Automatic1111, ComfyUI, etc. 2. The ThinkDiffusion machine version: i.e. Current, Beta, Previous, etc. 3. The machine speed/size: ie. Quick, Turbo, Ultra 4. The log file. 1. if providing the log file on a public channel (not a private DM), rename it to remove the machineId 5. If it is an issue with generating, 1. Description of what you are trying to do and the expected output/result. 1. if you are following a tutorial or something from the internet, the url 2. If using ComfyUI, a copy the workflow json 3. Screenshots are really helpful 4. Any input files (i.e. image/video) that would help us reproduce and test 6. We may ask for you account email or machineId/URL, but only provide these in Direct Messages (DMs) and not public channels. 3. If you are unable to use Discord, you can reach out to us by email at --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.thinkdiffusion.com/thinkdiffusion-walkthrough/how-to-contact-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.