How to contact support

1. Our official channel is Discord help_desk channel as discussions are more fluid and better tracked there.

   1. feel free to search on key words there to see if the issue was addressed before

   2. of course, you can just post a new question

2. Good info to have on hand as we may ask for it

   1. The app: i.e. Automatic1111, ComfyUI, etc.

   2. The ThinkDiffusion machine version: i.e. Current, Beta, Previous, etc.

   3. The machine speed/size: ie. Quick, Turbo, Ultra

   4. The log file.

      1. if providing the log file on a public channel (not a private DM), rename it to remove the machineId

   5. If it is an issue with generating,

      1. Description of what you are trying to do and the expected output/result.

         1. if you are following a tutorial or something from the internet, the url

      2. If using ComfyUI, a copy the workflow json

      3. Screenshots are really helpful

      4. Any input files (i.e. image/video) that would help us reproduce and test

   6. We may ask for you account email or machineId/URL, but only provide these in Direct Messages (DMs) and not public channels.

3. If you are unable to use Discord, you can reach out to us by email at [email protected]